Frequently Asked Questions
Do you have a showroom, store, where can I see your furniture?
What is your return policy?
What is your warranty information? Any warranty plans?
Can I take a look at some of the furniture you're offering?
Can you make this table in different color scheme, can I order the same item but in different finishing, leather type, leather color, etc. ?
Where do you deliver furniture ?
Do you have furniture in stock or will I have to wait 8-12 weeks ?
Do you provide inside placement and assembling if needed ?
Do I have to pay tax ?
What payment methods do you accept ?
Can I pay with a DEBIT Card?
I don't like this online ordering stuff. Can I pay COD ?
Do you have a showroom, store, where can I see your furniture?
No, we don't a showroom or a physical store. Since we have a few hundred items on the website (80+ bedrooms, 150+ sofa sets etc.), showroom even for a reasonable ammount of that quantity of furniture is almost impossible and pointless to have(that would be a size a few blocks in Manhattan). Online Business Model a better way to provide you with a large selection at MUCH more better prices than furniture stores.
What is your return policy?
What is your warranty information? Any warranty plans?
Can I take a look at some of the furniture you're offering?
Yes, you can - in some of the premium furniture stores all over NY, NYC and NJ, but we won't take you there :) Also we are unable to tell which store does have a particular model on the floor. However, it's 200% true that no store can offer you the price Comfyco.com does. You can easily research that by google'ing some of the models listed on our website, but we can guarantee that you will find our price nowhere.
Can you make this table in different color scheme, can I order the same item but in different finishing, leather type, leather color, etc. ?
For absolute most of items - no. We do not produce any furniture that we sell, and most of our furniture is imported. So we are unable to assist you at your specific wishes about designs or colors of 'that part' that you want. Some of the sectionals or sofas, however, can be ordered in different leather color, but that would be a special order, and generally would cost a little more.
Where do you deliver furniture ?
We deliver furniture directly anywhere in NY, NJ, CT, PA, MA, DE, RI, MD, DC, DE, providing the best home delivery service in US! For more info on delivery to other states and pricing go here.
Do you have furniture in stock or will I have to wait 8-12 weeks ?
Most of the furniture (95-100%) items that we offer are in stock and can be delivered almost right away. However some of the furniture might not be, 'cause we are connected to many warehouses and can't maintain stock information for all items. If you want your furniture before or on a certain date, please CALL BEFORE ordering. Don't hesitate to call and ask we have it in the stock, we'll be glad to assist.
Do you provide inside placement and assembling if needed ?
We DO, and the best of all - it is already included in delivery price, so you don't need to worry about that. We don't do 'cheap' tricks as other furniture website do, like 'gold white glove service', 'platinum white glove service' with separate charges for assembly, stairs, etc.. Our delivery teams are professionals, and will do everything to provide you with the best delivery service available. However that applies only to our 'local states' - NY, NJ, PA, take a closer look to delivery information section.
Do I have to pay tax ?
Only residents of NY state are subject to 8,375% sale tax. It will be automatically included at your checkout.
What payment methods do you accept ?
We accept all major credit cards and Paypal. If you would like to pay by cash, check or money order - feel free to do that. We will contact you about payment details.
Can I pay with a DEBIT Card?
Yes, you definitely can as long as you have the Visa or Master Card logo displayed on your debit card. Please note, many debit cards have a security precaution, which limits how much you can spend in one-day. If you are experiencing a problem at the check out page where your debit card is rejected, the solution is very simple. Please call up your debit card bank issuer (the phone number is on the back of the debit card). Tell your bank representative that you are making a large online purchase in the approximate amount of $ xxxx; this way the bank will increase your spending limit for your purchase. Now you can go back to the check out page and complete your order.
I don't like this online ordering stuff. Can I pay COD ?
Generally - YES. For NJ-NY-PA-CT-MD-DE-MA customers it's absolutely acceptable. However, in certain cases a $300 credit card deposit might be required before your order actually ships out for delivery.
