Terms and Conditions
Sales Terms
1. All orders are subject to availability from the manufacturer. We do not issue rain checks. We will not charge your credit card until we confirmed with the manufacturer. All orders require payment in full before delivery, unless otherwise agreed. The information provided on this website is accurate to the best of our knowledge. However, occasionally, there could be typos or errors. We are not obligated to honor or be responsible for these errors.
2. You are responsible for measuring and making sure that your purchase will fit through doorways, stairways, into elevators, etc. Where it is found that merchandise does not fit, you may select smaller merchandise or a merchandise certificate to which new delivery charges will be applied. Alternatively, you may request a refund, with a deduction of a restocking fee of 20% of the original purchase price. Shipping charges will also be deducted from your refund.
3. You must accept delivery at the assigned date/time. In case you're not in home another delivery fee might be applied.
4. Drivers cannot deliver furniture if someone 18 years or older is not at home at the time of delivery.
5. Drivers cannot handle furnishings that are not listed on the delivery documents. This includes, but is not limited to, electronic components (e.g. televisions, computers, stereos). They can HELP you with that, but absolutely not obliged to do that. If you are not ready for your delivery (no space for assembly or new furniture provided), delivery might be canceled and new delivery fee and date will be applied. Please be advised that drivers can't also do some custom work not connected to the furniture assembly, like hanging mirros on the walls - it requires special insurance and will never be done as a part of furniture delivery service.
Our drivers and delivery teams are the best proffessionals in industry, but you must understand that furniture delivery and assembly are provided as complimentary services. While we take care to avoid damaging any property while delivering furniture, which are generally heavy, we are not responsible for any accidental property damage that may occur.
6. Order can be cancelled any time before item (s) ships out or ordered from a distant warehouse. In this case you have absolute right for full refund. If your item is ordered from the manufacturer and already shipped out, or shipped out for delivery to your location you will be charged for shipping costs.
7. Comfyco.com reserves a right to cancel any order at any time, with refunding you a 100% of your money.
8. Deposits for special order items are not refundable. Deposites for any other orders can be returned only with conjuction with cancellation term (number 6 in this list).
9. Prices are subject to change without notice. We undertake no responsibility to honor pricing or other errors on our website..
Return Policy
Returns or exchanges will be accepted within 7 days of delivery and will not include the actual shipping costs. In case your order qualified for a free (discounted) shipping or delivery cost, actual shipping/delivery cost would be deducted from your refund. There are also 10% restocking fee will apply. Special Order or 'Comfy Deal' items are not returnable. Item(s) must be in original packaging & must not be assembled. You will be responsible for return shipping/cost. Returns not in original packaging, or assembled items will not be accepted for return. Returns of the damaged/scratched items will not be accepted for return.
Warranty Information
Comfyco.com does NOT offer any warranty for the furniture that we sell, since we do not actually produce it. Warranty is given by a manufacturer. If some of the furniture at the date of delivery (or within 7 days) is found defective or damaged - we will exchange it at no cost. However, you should be aware that most of these claims will be declined if you signed the invoice that you recieved your furniture in perfect condition, so you must inspect your furniture at the time of delivery. All other claims should be mailed to sales@comfyco.com, including your order number, picture(s) and description of the defect. We keep tight relationships with our manufacturers, and those claims will be forwarded to them. If manufacturer approves your claim finding the item(s) defective - we will gladly exchange it, providing you with the shipment of the replacement parts at our expense. We stand behind our products and maintain great level of customer support in any case imaginable.
If you are having an issue, please contact us and we will make every effort to successfully resolve it. Your 100% satisfaction is our primary concern, so we'll work with you until every issue or claim is resolved.
We do not offer any warranty plans at the moment, because we consider those plans to be an absolute legal way to get more money from customer for practically nothing. We are not 'that' type of business and try to provide honest and affordable service.
Comfyco Furniture shall have the right, at its sole discretion, to modify, add or remove any terms or conditions of these Terms and Conditions Agreement without notice or liability to you. Any changes to this Terms and Conditions Agreement shall be effective immediately following the posting of such changes on this web site. The most recent version of these Terms and Conditions Agreement may always be found on Comfyco, Inc. web site. You agree to review these Terms and Conditions Agreement from time to time and agree that any subsequent use by you of this web site(s) following changes to these Terms and Conditions Agreement shall constitute your acceptance of all such changes.
This Agreement was last modified on Mar 8, 2008
