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Serving New York
for over 12 years
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Frequently Asked Questions

Do you have a showroom, store, where can I see your furniture?

No, we don't have or plan to have a showroom or a physical store. Since we have a good few thousand items on the website, showroom even for a reasonable amount of this furniture is almost impossible and pointless to have. Online Business Model a better way to provide you with a large selection at MUCH more better prices than furniture stores. The only disadvantage: you can not 'touch' the furniture before the purchase, but for most pieces it is not very important (mattresses is probably an exception for some). Call if you have any questions.

Can I schedule a delivery on a particular day / How do I choose my delivery day?

We do not normally do that, unless it's a really large order that requires a full or almost full day. We have a truck to certain area usually once or two times a week and we'll offer you a date/time about 2-3 days in advance. If you can't accept a delivery until a certain date, you can just let us know that and we will not disturb you until then. We usually offer you a delivery date and time based on our schedule to your delivery area, other orders, etc. No delivery is done until we confirm that with you, our customer. For more info on delivery to other states and pricing go here

What is your return policy? What if I don't like what I get?

Returns or exchanges will be accepted within 30 days of delivery and will not include the actual shipping costs. Product can NOT be assembled, we do not accept any assembled products for return. There alse will be a 20% restocking fee. Read more

What is your warranty information? Any warranty plans?

All products sold on the website come with 1-year limited manufacturer's warranty. Read more. We do not sell any optional warranty plans.

Can you make this table in different color scheme, can I order the same item but in different finishing, leather type, leather color, etc.?

For absolute most of items - no. We do not produce any furniture that we sell, and most of our furniture is imported. If we have a color option for a certain model, we have it listed on the website. For most pieces, it's only 1 color option.

I need a replacement part for my (chair, sofa, dining table, etc.) It's same model that you're selling. Can you assist me with that?

We are not manufactures, we are just re-sellers. Please contact factory who makes this furniture or try to ask for assistance in a store where you purchased this piece. If you purchased it from us, we can assist you in obtaining replacement part. You would need to send us an email to claims @ comfyco.com and include your order number.

My building requires a Certificate of Insurance (COI), can you provide that?

Yes, we do that. However, all buildings require a specific things in COI, so you would need to provide us this info at least 1 day before a delivery on any of our emails.

Where do you deliver furniture?

We deliver furniture directly anywhere in NY, NJ, CT, PA, MA, DE, RI, MD, DC, DE, providing the best home delivery service in US! For more info on delivery to other states and pricing go here

Do you have furniture in stock or will I have to wait 2-4-8-12 weeks?

Most of the furniture (95-100%) items that we offer are in stock and can be delivered almost right away. Within a week or two max. However, it's always a good thing to check stock before placing an order. We have a special place on a first page of the shopping cart where you can easily check stock for everything you have in a shopping cart currently. We work with 20+ factories, so we can not display stock info on the website, it changes everyday anyway. Don't hesitate to call, email us or use special feature 'check stock' in a shopping cart to check stock.

Do you provide inside placement and assembly if needed?

For local deliveries: We DO, and the best of all - it is already included in delivery price, so you don't need to worry about that. We don't do 'cheap' tricks as other furniture website do, like 'gold white glove service', 'platinum white glove service' with separate charges for assembly, stairs, etc. Our delivery teams are professionals, and will do everything to provide you with the best delivery service available. However that applies only to our 'local states' - NY, NJ, PA, MA, CT, MD, DC, etc. For 2+ floor deliveries we might ask you for tips for delivery guys. As a company we would almost never charge you extra for delivery. Please tell us about unusual delivery conditions before placing your order.

Do I have to pay tax?

Only residents of NJ state are subject to 6.875% sale tax. It will be automatically included at your checkout.

What payment methods do you accept?

We accept all major credit cards. You can pay directly in a shopping cart using Authorize.NET payment gateway, use Paypal (you don't have to have an account with them) or place COD order (cash-on-delivery). There are certain limitations about COD orders and deposits will be required for all of them, of course. Feel free to contact us if you have more questions.

Do you offer any financing?

We do not offer any direct financing or payment plans at the moment. But you can use Paypal's Credit - it is very easy to apply and if you're approved you can then pay with Paypal. More info here.

Can I pay with a DEBIT Card?

Yes, you definitely can as long as you have the Visa or Master Card logo displayed on your debit card. Please note, many debit cards have a security precaution, which limits how much you can spend in one-day. If you are experiencing a problem at the check out page where your debit card is rejected, the solution is very simple. Please call up your debit card bank issuer (the phone number is on the back of the debit card). Tell your bank representative that you are making a large online purchase in the approximate amount of $ xxxx; this way the bank will increase your spending limit for your purchase. Now you can go back to the check out page and complete your order.

Do you offer a military discount?

Despite the fact that we have a huge respect to all military U.S. Personnel, we do not offer any military specific discounts at this time.

I don't like this online ordering stuff. Can I pay COD?

Generally - YES. For NJ-NY-PA-CT-MD-DE-MA customers it's absolutely acceptable. However, in certain cases a $300 or more credit card deposit might be required before your order actually ships out for delivery. Usually we take about 30%-50% of a total as a deposit.