Reviews are extemely important to us - and these are not some empty words, we really mean it. Ratings and stars are wonderful but we actually want to hear you, our customers. We'd like to hear how we did and how can improve. Yes, you can't please everyone, but we are constantly trying. Shortly after your completed delivery you'll be getting an email with links to review your purchased furniture, so you can help other customers in decision about a particular model you purchased and links to review us as a company.