1. All orders are subject to availability from the manufacturer. Your card will not be charged for the amount of the order until we confirm product availability. Comfyco does not issue rain checks. PayPal Users Note: PayPal charges you the full amount at the time of the order being placed.
2. All orders require payment in full before delivery, or on delivery date if paying C.O.D.
3. All orders are processed within 24 hours, Monday through Friday. Order placed on the weekend will be processed on Monday.
4. Although measures are taken to ensure the information on this website is as timely and accurate as possible, data errors may occur without our intention. Every effort will be taken to correct any error in a timely manner.
5. Measurements are provided as guides and the final dimensions may vary slightly. This is normal for a man-made, hand-made product. Measurement related issues are not eligible for returns/exchange.
6. Please measure or be aware of your space prior to ordering. Comfyco is not responsible for a purchase that will not fit through doorways, stairways, into elevators, etc. In case merchandise doesn't fit, you may request a refund, with a deduction of a restocking fee of 20% of the original purchase price as well as return shipping charges.
7. After a delivery has been scheduled and agreed upon, if there is no one present to receive the delivery, a re-deliver fee may be applied.
8. An authorized person 18 years of age or older, must be present for delivery.
9. Drivers cannot handle furnishings or special installations that are not listed on the delivery document. This includes but is not limited to, moving furniture, hanging mirrors, clearing spaces, etc. If delivery conditions are not met prior to your delivery time, we reserve the right to reschedule your delivery time and charge a re-deliver fee.
10. Our drivers and delivery teams are the best professionals in the industry, and they always try to be as accurate/careful as possible, however, furniture delivery and assembly are provided as complimentary services and those services include some risks. While we take care to avoid damaging any property while delivering furniture, which is generally heavy, bulky items, we are not responsible for any accidental property damage that may occur. We are also not responsible for any dirt/damages to your floor, other things in your rooms, including other furniture pieces/area rugs/etc. If you don't want to take that risk, please ask drivers to unload your furniture in front of your door and take care of further delivery/assembly by your own preferred method.
11. Comfyco is not responsible for checking your payment receipts/order confirmation emails for accuracy. In case of mistake in your order, please contact Comfyco for correction. Any inaccuracies in delivery addresses, or contact information after delivery time is agreed upon that causes a delay in delivery, will be assessed a re-delivery fee.
12. Special orders require a payment in full by credit card. There are no deposits for special orders. Deposits for any other orders can be returned only in conjunction with cancellation terms (see below). There are no cash refunds.
13. Prices are subject to change without notice.
14. All packaging and related shipping materials is property of the buyer and not Comfyco. We do not remove these items after delivery.
15. Comfyco is not responsible for delays in transit from the manufacturer. If there are delays that affect the agreed upon delivery date/time, Comfyco will contact you to reschedule.
16. All specials, coupons, promotions must be applied before checkout. Comfyco will not retroactively apply discounts to orders already placed.
17. Comfyco will provide a COI (Certificate of Insurance) if needed, however if your building is refusing our insurance we are not responsible for any problems with your order delivery/arrangements, etc. If we need to return your order to the factory for COI issues, you will be responsible for a 20% restocking fee.
18. After delivery and assembly, we reserve a right to document the assembled product in your home. Documentation can include pictures taken with cell phones by the delivery team of the assembled product in your home.
19. By purchasing and accepting delivery, you agree to allow Comfyco to use images of your assembled furniture on our social media channels. All efforts will be taken to respect and protect your privacy.
20. SPECIAL NEEDS DELIVERY: If you have unusual delivery conditions such as walk-ups, basement, etc. please notify us ahead of your delivery date. Provide us with as much info as you can before placing an order, including descriptions/pictures of your entrances/space, etc. We reserve the right to return your merchandise to the warehouse, refunding your payment minus the shipping charge and/or restocking fee (20%) if any unusual conditions are encountered. For most SPECIAL NEEDS DELIVERY conditions we'll offer you an extra service for a reasonable small fee.
Assembly is optional service that can be offered to you by delivery team. Since 2020 we are using different delivery teams and don't have a general assembly policy. Assembly services include assembly and placement of the purchased furniture only and does not include moving current furniture, disassembly of current furniture, etc. We do not hang mirrors/wall-art/etc. on the walls. At the moment we do not provide assembly to following categories of products:
Kids Furniture, Kids Bedrooms, Kids Beds, Kids Office Furniture, Kids Seating, Office Desks, Office Chairs, Office Collections, Bookcases, etc. Wall-Units, Mirrors, Lamps, Daybeds and Vanities.
Assembly is offered as complementary servuce, but any reasonable tips for the delivery crew are, of course, appreciated and 100% of these tips go to the delivery personnel.
Assembly will be offered at the day of delivery only. If you choose to deny assembly at time of delivery, you will be required to initial that on the invoice. We will not return to assemble furniture at a later date should you decide you want that service afterwards.
1. Orders can be cancelled, free of charge, within a 24-hour of placing the order. After that, a 20% restocking fee will be applied.
2. Comfyco reserves the right to cancel any order at any time, for any reason. In these rare cases, a 100% refund will be given.
3. Since Nov 1st, 2019, Paypal stopped refunding sellers any fees. With this change we are no longer providing free refunds to Paypal users no matter what reason is. All Paypal refunds will be done with 3% deduction from a total amount. To avoid this, please check stock before placing any orders, since that is the main reason for order cancellations.
Color naming conventions can vary wildly. If a color does not match a description, please do not hesitate to contact us for clarification.
We do not accept returns/exchanges due to color issues, unless the wrong item was delivered.
Returns will be accepted within 30 days of delivery and will not include the actual shipping costs.
We do not offer exchanges.
If items are returned, actual shipping costs will be deducted from your refund. In the case of free shipping, these fees cover the shipping of the product back to the warehouse.
All returns must include all original packaging and shipping materials. We do not disassemble and repackage. We will not accept returns that are not packed back in their original packing material. Returns without original packaging are not subject for return, there are no exceptions. Assembled furniture can not be returned.
Returns/Refund Procedure:
A 20% restocking fee will apply to any item returned.
Damaged/scratched items will not be accepted for return. Special Order or 'Comfy Deal' items are not returnable. Mattresses, rugs if unpacked, are also not returnable.
If you find items to be damaged at time of delivery, you must refuse delivery at that time, or your order will be considered accepted, and thus subject to re-stocking or re-delivery fees.
We do not service furniture or keep replacement parts in stock. We can try to assist you if possible, but this is done under our sole discretion. If you are having an issue, please contact us at claims@comfyco.com and we will make every effort to successfully resolve it. Your 100% satisfaction is our primary concern, so we'll work with you until every issue or claim is resolved within reasonable circumstances.